Special Services

  • CSR (Corporate Social Responsibility)
  • QMS (Quality Management System)
  • HSE (Health and Safety at work)
  • Risk Management Process.

Feasibility Studies

WHAT IS A Feasibility Study?

As the name implies, a Feasibility Study is an analysis of the viability of an idea. The feasibility study focuses on helping answer the essential question of "should we proceed with the proposed project idea?" All activities of the study are directed toward helping answer this question.

Feasibility Studies can be used in many ways but primarily focus on proposed business ventures. Our consultants help their clients who have a business idea in conducting a feasibility study to determine the viability of their idea before proceeding with the development of the business. Determining early?on that a business idea will not work saves time, money and heartache later.

A feasible business venture is one where the business will generate adequate cash?flow and profits, withstand the risks it will encounter, remain viable in the long?term and meet the goals of the founders. The venture can be a new start?up business, the purchase of an existing business, an expansion of current business operations or a new enterprise for an existing business.

Conducting a feasibility study is a fundamental business practice. If you examine successful businesses, you will find that they did not go into a new business venture without first thoroughly examining all of the issues and assessing the pro-business success.

Benfits of Conducting a feasibility study
  • Gives focus tthe project and outline alternatives
  • Narrows business alternatives
  • Surfaces new opportunities through the investigative process
  • Identifies reasons not tproceed
  • Enhances the probability of success by addressing and mitigating factors early on that could affect the project
  • Provides detailed SWOT analysis
  • Provides quality information for decision making
  • Helps tincrease investment in the company
  • Provides documentation that the business venture was thoroughly investigated for solicitation of financialinstitutions funding
  • Helps in securing funding from lending institutions and other sources

Market Research & Surveys

In order to ensure staff and customer satisfaction and to allow organisations to grow through their staff and existing customers it is vital to conduct regular staff and client surveys. This information will allow the company to form its strategic plan to increase profit and return of investment

Staff Engagement Survey

\"No organization, large or small can win over the long run without energized employees who believe in its mission and understand how to achieve it.\"

ROC Human Resources have the resources, tools, skills and knowledge to conduct your Employee Engagement process to ensure your company productivity increases.

Engaged People...

  • are more productive, have less absenteeism, and provide better customer service
  • form an emotional connection with the company
  • feel valued and involved in the company
  • increase employees\' trust in the organization

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Contact xxx for further information on how we can conduct your Employee Engagement Survey (EES) and find the correct path to optimise your management in order to maximise your employees\' potential.

A company with Engaged Employees will give you the competitive edge required in today\'s economic environment.

Customer Engagement Survey

All survey use the most up to date techniques to ensure that a true and accurate analysis of the results can be reported.

Customer Service

What is Customer Service?

Customer Service is the provision of service to customers, before , during and after a service/sale

Reasons for Customer Service

Integrating Customer Feedback into Business Strategies to increase Profit, Efficiency and Return of Investment - every company regardless of size or if government entity or private organization must use customer service surveys to allow for improvement and growth.

Why is Customer Service Important?
  • It tells you what your customers want and need
  • It enables you to understand your customers
  • It allows you to tailor your products and services to your customers\' specific needs and wants
How do you Obtain Customer Information?
  • CRM Systems CRM is Customer Relationship Management, software applications that enable you to log details, meetings and dialogue with your customers to stay up to date
  • Customer Feedback
  • Word of Mouth
What do you do with this Information?

Collect the data

Analyze the data

Recruitment

Our Core competence in Human resources recruitment throughout years of knowledge and market research have participated in creating a wide base of internationalrecruiting network at all levels of management and technical skills . We recognize ourselves as expertise in assigning the proper Human resources with best fit or clients criteria of selection to achieve the desired job .

Our recruiting services cater to small to medium business clients ; yet , we are well recognized for the recruiting to the heavy industries such as , but not limited to , Oil and Gas, Construction, Engineering, Legal, Accountancy, Hospitality, Catering, Events, Advertising and Government.

In addition ; we have accrued the expertise in mass recruitment of workers for construction, carpentry, hospitality, retail, catering and general unskilled work. Countries recruited from include India, Sri Lanka, Bangladesh, The Philippines, Nepal, Indonesia.

All recruitment is bespoke to be in line with client requirements and specifications.

Human Resource Management Services

The severity of the global crisis means that more and more organisations are looking at their staffing levels in support functions such as Human Resource Department. Our HR consulting division was created to address these issues and help cut costs.

We can offer the following outsourced HR solutions, in either a one off project or a series of solutions, each tailor made to fit our client's individual requirements.

All of our consultants are CIPD certified.

Recruitment & On-Boarding
  • Job description/person spec. design and implementation
  • Manpower planning
  • Sourcing and selection of candidates
  • Design of Welcome Pack (including regional information)
  • Design of Company orientation / induction program
Design of HR Policies & Procedures...
  • HR policies & procedures design & implementation
  • Design of Documentation Procedures and Templates
  • HR Function set-up (for new/small businesses)
  • Training and Support on Laws, Regulations and Policy Outlines.
Performance Management...
  • Design and implementation of performance management programmes
  • Engagement Surveys
  • Implantation of 360 individual performance reviews and design of individual performance improvement programmes
  • Set up of KPI / Objectives in organizations
  • Employee Relations consultancy services
  • Appraisals training and set up
  • EFQM Assessment and preparation for assessment
Learning & Development/Talent Management...
  • Training need analysis/ IDPs /Training plans
  • Talent Management Programmes/Succession Planning
  • Delivery of training on HR topics such as: abour Law for Line Managers, Competency-Based interviewing skills, How to effectively appraise staff
  • Change Management Mentor managers to help them motivate their staff
Cost Reduction/Efficiencies...
  • Conducting HR Audits to identify shortfalls and identify interventions which would maximise the return on investment HR has on the business Consultation on downsizing/re-structure of business